Frequently Asked Questions



Laser and Skin Treatments

How do I know what treatment is right for me?

Speak to one of our skin therapist for a complimentary skin consultation. We love educating people about their skin and will offer you a tailored treatment plan.

Why do I need to use aftercare products?

The importance of before- and after-care is to insure you received maximum results with minimal side effects to the treatments we offer. This includes our skin and laser treatments.

Will chemical peels literally make my skin peel off?

This will depend on the type of peel used, the condition of the skin, medication taken and general health and well-being. Certain medications and health issues may be a contra-indication to a chemical peel as they can increase adverse side effects. Redness, inflammation and mild to moderate peeling is usual for 1 – 5 days post peel. The stronger the peel, the more intense the redness, peeling and downtime.

Is mirco-needling and fraxel laser painful?

Both treatments have minimal discomfort due to the application of a topical aesthetic prior to the treatment.

What is the difference between micro-needling and Fraxel laser?

Micro-needling and Fraxel laser are similar in the sense they both cause a controlled wound, which then triggers a healing response where new collagen and elastin fibres are produced. Micro-needling is an organic way of stimulating collagen and elastin production whereas the Fraxel laser damages skin with microscopic thermal laser columns that penetrate deep into the skin. This will give an instant tightening effect after the treatment.

What will my skin look like when I walk out of the clinic – will I need time off work?

Each person’s skin is different – so your response will vary, but the majority of our skin treatments require no downtime. Your therapist will take you through a post-treatment care regime that will minimise any impact to your skin.

Laser Hair Removal

Can I still get laser hair removal if I am pregnant/breastfeeding?

There are no conclusive studies on laser being safe or unsafe for pregnant or breastfeeding women. If you have any concerns about proceeding with Laser Hair Removal please consult your doctor.

I have dark skin, can I get laser hair removal?

Because we use only the most advanced medical grade Candela Lasers for our laser hair removal treatments, we can treat medium to darker skin tones. We offer two different laser machines, the Alexandrite and NdYag to achieve the safest, most effective results. Our laser therapists use the Fitzpatrick Classification Scale to determine your skin type at consultation, allowing for the most suitable machine to be selected for your hair removal treatment. Alexandrite is best for skin types with a fair to medium skin tone. NdYag is best for skin types with a medium to darker skin tone. Your laser therapist will assess your skin at each consultation and treat you using the most appropriate settings for your skin type and recent results. Your settings will change throughout the course of your laser hair removal treatments to ensure optimal results.

I have blonde hair, can I still get laser hair removal?

Unfortunately, blonde, grey/white and some types of red hair do not respond to treatment. Laser hair removal cannot treat these colours as they do not produce any pigment. Therefore, the laser will not be able to attract hairs of this colour and will essentially not treat them.

Does laser hair removal hurt?

One of the benefits of laser hair removal is that the treatment is virtually painless, especially compared to waxing. Each pulse lasts less than a second, producing a slight tingling feeling. In particularly sensitive areas, such as the upper lip, it may feel like a rubber band snap on the skin. Our advanced cooling machines used in all laser treatments cools your skin before, during and post treatment to minimise any discomfort.

What is the downtime?

There is no downtime. Patients can return to normal activities immediately after the treatment.

What precautions should I take before the treatment?

We recommend that sun exposure be avoided for at least two weeks before your hair removal treatment. Tanned skin will blister so it is better to wait for tans to fade before having a treatment. No bleaching, plucking or waxing 4-6 weeks before and after a treatment. Rather shave for a few weeks before your treatment.

How many treatments will I need?

We recommend 8-12 treatments but It is important to remember that each individual’s age, ethnicity, weight, metabolism, body area, medication and hormones have a direct result on hair growth and can affect their laser hair removal process.


How long in advance must I book for a treatment?

Please schedule your appointment at least two weeks in advance when possible to avoid disappointment.

What time should I arrive if I am a new client?

Please arrive approximately 15 minutes before your appointment. This will give you time to settle in and complete any necessary forms. Our clients enjoy prompt appointments so treatments can begin and end on time.

What is you cancellation policy?

For cancellations or changes in appointments, a minimum 24-hour advanced notice is required. We do not charge for cancellations, but if you purchase a course of treatments e.g. a Synergie AMS course and you do not show up for your treatment, the session will be forfeited.

What if I am late for my appointment?

Arriving late will shorten your treatment. Please remember that your treatment must end on time to prevent further delays, regardless of how late you start.

Do you accept medical aid payment?

As we are not a medical practice, the treatments and procedures we offer are not covered by medical aid.

What payment methods do you accept?

We accept cash and card payments. Excluding Dinner’s club, American Express or Samba.

My I return a retail product?

We have a 7-day return policy; the product must be in its original state (product and packaging unopened).

Is there a minimum age for treatments?

In order to maintain a relaxing environment for all clients, we do not allow children under 13 years in the clinic for treatments. Children under 13 receiving treatment must have a parent present at all times.

I have a complaint. How do I contact management?

Please direct your feedback to and we will have a member of the clinic team contact you to discuss further.

May my children come into laser room while I have a treatment?

Children are not allowed in the laser rooms; bringing them will forfeit scheduled appointment(s). This is for the safety of the children and as a courtesy to our other guests. Children under 18 receiving treatment must have a parent present at all times.